Holidays

Configure dealership closure dates so the AI knows when your dealership is unavailable and adjusts its responses accordingly.

The Holidays section lets you tell DealerAI about dates when your dealership will be closed or operating on reduced hours. The AI uses this information to set accurate customer expectations during conversations — for example, informing a customer enquiring on Christmas Day when the dealership will next be open.

Overview

Without holiday configuration, the AI relies solely on your regular hours from the Knowledge Base and Settings. Adding specific closure dates ensures the AI never promises a same-day appointment on a day you're actually closed.

Holidays List

The Holidays page shows a list or calendar of all configured closure dates. Each entry includes:

Field	Description
Name	A label for the holiday (e.g., "Christmas Day", "Statutory Holiday")
Date	The specific date the dealership is closed
Recurring	Whether the holiday repeats annually on the same date
Note	Optional message the AI can share with customers (e.g., "We reopen on January 2nd")

Adding a Holiday

Click Add Holiday on the Holidays page

Enter the Name of the holiday

Select the Date from the date picker

Tick Recurring if this closure happens every year on the same date

Optionally add a Note — the AI may include this in responses (e.g., the next available date)

Click Save

Editing and Removing Holidays

Click any holiday entry to edit or delete it. If a one-time closure has passed, you can safely delete it to keep the list current — or leave it if it recurs annually.

How the AI Uses Holiday Data

When a customer contacts the dealership during a configured holiday:

The AI informs them that the dealership is currently closed
If a note is provided, the AI shares the expected reopening date
The AI can still take a message or capture the customer's details so staff can follow up when the dealership reopens

Appointment booking is automatically disabled for holiday dates. The AI will not offer appointment slots on days marked as closures.

Recommended Holidays to Configure

Set up closures for any date your dealership will be fully or partially closed:

National statutory holidays (New Year's Day, Canada Day, Christmas, etc.)
Long weekend closures
Staff training days
Inventory days or annual shutdowns